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Privacy Policy

Privacy Policy

Reckitt Benckiser (Canada) Inc. (“RB” or “We”) respects your privacy and is committed to protecting it through our compliance with this policy.

This policy describes how we collect, use, disclose, and protect the personal information of our customers and website users ("you"), describes the types of information we may collect from you or that you may provide when you visit our websites (collectively the "Sites"), and our practices for collecting, using, maintaining, protecting, and disclosing that information.  Some of our Sites include Canadian websites for Lysol®, Air Wick®, Finish®, Woolite®, and Resolve®.  

 

Please read this policy carefully to understand our policies and practices for collecting, processing, and storing your information. If you do not agree with our policies and practices, your choice is not to use our Site(s). By accessing or using the Sites or by otherwise giving us personal information, you indicate that you understand, accept, and consent to the practices described in this policy.

 

Sections 

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    • Information You Provide to Us
    • Information We Collect Through Cookies and Other Automated Technologies
    • Third Party Use of Cookies and Other Tracking Technologies
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A. Introduction

This policy applies to information we collect, use, or disclose about our customers and Site users:

  • On the Sites
  • In email, text, and other electronic messages between you and the Sites.
  • When you interact with our advertising and applications on third-party websites and services if those applications or advertising include links to this policy.
  • Printed registration and similar cards or forms that we may collect from consumers via, for example, mail, in-store demos, contests and other promotions or other offline events.

 

The Sites(s) may include links to third-party websites, plug-ins, services, social networks, or applications. Clicking on those links or enabling those connections may allow the third party to collect or share data about you. If you follow a link to a third-party website or engage a third-party plugin, please note that these third parties have their own privacy policies and we do not accept any responsibility or liability for these policies. We do not control these third-party websites, and we encourage you to read the privacy policy of every website you visit.

B.  Information We Collect About You

We collect and use several types of information from and about you, including:

  • Personal information, that we can reasonably use to directly or indirectly identify you, such as your name, mailing address, e-mail address, telephone number, Internet protocol (IP) address used to connect your computer to the Internet, user name or other similar identifier, and any other identifier we may use to contact you online or offline (”personal information”).
  • We provide an opportunity for any user to unsubscribe from our email lists or opt-out of contact for marketing purposes on an ongoing basis by using the unsubscribe mechanism at the bottom of our e-mails, or contacting Consumer Relations at consumer.relations@rb.com.
  • Non-personal information, that does not directly or indirectly reveal your identity or directly relate to an identified individual, such as demographic information or statistical or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from personal information. For example, we may aggregate personal information to calculate the percentage of users accessing a specific Site feature.
  • Technical information, including your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, or information about your internet connection, the equipment you use to access our Site(s), and usage details
  • Non-personal details about your Site interactions, including the full Uniform Resource Locators (URLs), clickstream to, through and from our Site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, or any phone number used to call our customer service number.

C.  How We Collect Information About You

We use different methods to collect your information, including through:

  • Direct interactions with you when you provide it to us, for example, by filling in forms or corresponding with us by phone, email, or otherwise.
  • User contributions. You may also provide information for us to publish or display on public Site areas or transmit to other Site users or third parties.
  • Automated technologies or interactions, as you navigate through our Site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.

 

a)    Information You Provide to Us

The information we collect directly from you on or through our Sites or otherwise may include:

  • Information that you provide by filling in forms on our Sites. This includes information provided at the time of subscribing to a service, posting material, or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us and when you report a problem with our Site.
  • Records and copies of your correspondence (including email addresses), if you contact us.
  • Your responses to surveys that we might ask you to complete for research purposes.
  • Information that you provide us when entering into an online RB contest or promotion
  • Your search queries on the Sites.

 

b)    Information We Collect Through Cookies and Other Automatic Data Collection Technologies

As you navigate through and interact with our Sites, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to our Site and the resources that you access and use on the Site.
  • Information about your computer and internet connection, including your IP address, operating system, and browser typeWe may also use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). To opt-out of behavioural tracking on this Site, please go to our cookie preferences tool (accessible here) and disable all “functional” and “advertising” cookies.  Alternatively, you may also opt-out of behavioural tracking on this Site by using your browser functionality.  For more information on how to disable or remove cookies on your browser, please refer to our .   For further information on behavioural tracking and for additional opt-out options, please visit the Digital Advertising Alliance of Canada website at ,

 

The information we collect automatically is statistical information and does not include personal information, and we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Sites and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Sites according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to our Sites

 

The technologies we use for this automatic data collection may include:

  • Cookies -- A "cookie" is a small text file that may be used to collect information about your activity on the Sites. For example, when someone visits a page within the Sites, a cookie is placed on the user's machine (if the user accepts cookies) or is read if the user has visited the Sites previously. Cookies may also be used to track users across the Web. We use the information we collect from cookies for marketing and product planning purposes. Collected data may also be shared, in aggregate form, with third-parties (e.g., dealers, marketers, distributors, and Google Analytics). You can find more information about our use of cookies in our .
  • Web Beacons (also known as "clear gifs," "web bugs" or "pixel tags") -- "Web Beacons" are tiny graphics with a unique identifier, similar in function to cookies, and are used to allow us to count users who have visited certain pages of the Sites and to help determine the effectiveness of promotional or advertising campaigns. When used in HTML-formatted email messages, web beacons can tell the sender whether and when the email has been opened. In contrast to cookies, which are stored on a user's computer hard drive, web beacons are embedded invisibly on web pages.
  • Google Analytics.  Our Sites use Google Analytics, a web analytic service provided by Google, Inc. Google Analytics uses javascript ad cookies to help us analyze how visitors use the Sites. For more information on Google Analytics cookies, click . To opt-out of being tracked by Google Analytics across all websites, click . This allows you to download and install a Google Analytics cookie-free web browser.

 

c)    Third Party Use of Cookies and Other Tracking Technologies

Some content or applications on the Sites, including advertisements, are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies (alone or in combination with other tracking technologies) to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioural) advertising or other targeted content.

 

You can opt-out of several third party ad servers’ and networks’ cookies simultaneously by using an opt-out tool created by the Digital Advertising Alliance of Canada, available at . You can also access these websites to learn more about online behavioural advertising and how to stop websites from placing cookies on your device. Opting out of a network does not mean you will no longer receive online advertising. It does mean that the network from which you opted out will no longer deliver ads tailored to your web preferences and usage patterns

 

We do not control these third parties’ tracking technologies or how they are used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For more information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.

D. How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

  • To present our Sites and its contents to you.
  • To provide you with information, products, or services that you request from us.
  • To fulfill the purposes for which you provided the information or that were described when it was collected, or any other purpose for which you provide it.
  • To measure or understand the effectiveness of the advertising we serve to you and others, and to deliver relevant advertising to you.
  • To carry out our obligations and enforce our rights arising from any contracts with you, including for billing and collection or to comply with legal requirements.
  • To notify you about changes to our Sites or any products or services we offer or provide though it.
  • To improve our Sites, products or services, marketing, or customer relationships and experiences.
  • To allow you to participate in interactive features, social media, or similar features on our Sites.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.

 

We may also use your information to contact you about our own goods and services that may be of interest to you, as permitted by law. If you do not want us to use your information in this way, please check the relevant box located on the form on which we collect your data, use the unsubscribe mechanism at the bottom of our e-mails, or e-mail us at consumer.relations@rb.com. For more information, see Choices About How We Use and Disclose Your Information.

 

We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

E. Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

 

We may disclose personal information that we collect or you provide as described in this privacy policy:

  • To our subsidiaries and affiliates.
  • In accordance with applicable law, to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Reckitt Benckiser (Canada) Inc.’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Reckitt Benckiser (Canada) Inc. about our customers and users is among the assets transferred.
  • To advertisers and advertising networks that require the information to select and serve relevant advertisements to you and others. We do not disclose data about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 400 women between 30 and 45 have clicked on their advertisement on a specific day). We may also use such aggregate information to help advertisers target a specific audience (for example, men in a specific location). We may make use of the personal information we have collected from you to enable us to display our advertisers’ advertisement to that target audience.
  • To contractors, service providers, and other third parties we use to support our business (such as analytics and search engine providers that assist us with Website improvement and optimization) and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy.
  • To fulfill the purpose for which you provide it. For example, if you give us an email address to use the “email a friend” feature of our Website, we will transmit the contents of that email and your email address to the recipients.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

 

We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request, in accordance with applicable law.
  • To enforce or apply our website terms and conditions of use and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Reckitt Benckiser (Canada) Inc. our customers, or others.

F. Transferring Your Personal Information

We may transfer personal information that we collect or that you provide as described in this policy to contractors, service providers, and other third parties we use to support our business (such as analytics and search engine providers that assist us with Site improvement and optimization) and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy.

 

We may process, store, and transfer your personal information in and to a foreign country, with different privacy laws that may or may not be as comprehensive as Canadian law. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal information through the laws of the foreign country.

 

By submitting your personal information or engaging with the Site(s), you consent to this transfer, storage, or processing.

G. Choices about how we use and disclose your information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies and Targeted Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. For more information on how to disable or remove cookies on your browser, please refer to our . If you disable or refuse cookies, please note that some parts of this Site may not be accessible or may not function properly.  If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, as an alternative to browser disabling you can opt out by accessing our  and disabling all “functional” and “advertising” cookies.  For this opt-out mechanism to function, you must have your browser set to accept browser cookies.  For more information about tracking technologies, see Information We Collect Through Cookies and Other Automatic Data Collection Technologies.
  • Promotional Offers from the Company. If you have opted in to receive certain emails from us but no longer wish to have your email address used by the Company to promote our own or third parties’ products or services, you can opt-out by using the unsubscribe link at the bottom of the emails we send you or at any other time by filling out the appropriate form on the Site(s) or by sending us an email stating your request to consumer.relations@rb.com.  This opt-out does not apply to information provided to the Company as part of a product purchase, warranty registration, product service experience, or other transactions.

 

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of several third party ad servers’ and networks’ cookies simultaneously by using an opt-out tool created by the Digital Advertising Alliance of Canada, available at . You can also access these websites to learn more about online behavioural advertising and how to stop websites from placing cookies on your device. Opting out of a network does not mean you will no longer receive online advertising. It does mean that the network from which you opted out will no longer deliver ads tailored to your web preferences and usage patterns.

H. Collection and Use of Information from Children Under the Age of 13

RB does not knowingly collect or solicit Personal Information from anyone under the age of 13 or knowingly allow such persons to use the Sites. If you are under 13 please do not attempt to register on the Sites or send us any Personal Information. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at consumer.relations@rb.com.

I. Data Retention

Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.

J. Changes to this Privacy Policy

We reserve the right to change this privacy policy from time to time in our sole discretion. When we do, we will also revise the "last update" date at the bottom of this privacy policy.

K. Security

No data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you understand that any information that you transfer to RB is done at your own risk.

 

Once we receive your transmission, we make reasonable efforts to ensure security on our systems. We use firewalls to protect your information from unauthorized access, disclosure, alteration, or destruction. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software.

 

If we learn of a security systems breach we may attempt to notify you electronically so that you can take appropriate protective steps. By using these Sites or providing personal information to us you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of these Sites. We may post a notice on our Sites if a security breach occurs. We may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.

L. Accessing and Correcting Your Personal Information

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes. By law you have the right to request access to and to correct the personal information that we hold about you.

 

We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

 

If you are concerned about our response or would like to correct the information provided, you may contact our Privacy Officer at the address below.

M. Withdrawing your Consent

Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us at consumer.relations@rb.com. Please note that if you withdraw your consent we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision

N. Contacting RB

If you have any questions about this privacy policy or our privacy practices, please contact us at consumer.relations@rb.com, 1-800-888-0192, or write to us at:

 

Reckitt Benckiser (Canada) Inc., 1680 Tech Ave Unit 2 Mississauga, ON L4W5S9, Attn: Privacy Officer

 

All information you provide in any written communication will also be covered by this policy.

O. Dates

Effective Date: July 8, 2020

 

Last Updated: July 8, 2020